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Mattie Licciardoni

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Activity overview

Latest activity by Mattie Licciardoni
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    Mattie Licciardoni created an article,

    Detailed List of all Notifications

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    Mattie Licciardoni created an article,

    Carrier - Accept or Decline an Order

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    Mattie Licciardoni created an article,

    How do I open a support ticket?

    For support issues, please contact our Customer Support team. Support: 1.833.fuelnow Email: help@fuelnownetwork.com Zendesk: Create a ticket

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    Mattie Licciardoni created an article,

    Will I be able to track the trucks during delivery?

    Yes.  In the upper right hand corner of an order, a 'Track Driver' link will appear (below).  Select 'Track Driver' to see the location of an order.  

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    Mattie Licciardoni created an article,

    What happens if a driver accepts an order he/she cannot lift?

    If a driver accepts an order that he/she cannot lift, they are able to cancel the order BEFORE they select "LIFT".  If the 'LIFT' has been started the driver cannot cancel the order.  

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    Mattie Licciardoni created an article,

    How do I reset my password in the Driver App?

    Launch the FuelNOW Driver app. and select 'Forgot Password'.  Enter the email address that you used to create your FuelNOW account and select 'SEND'.   You will receive an email from help@fuelnowne...

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    Mattie Licciardoni created an article,

    What do I do if my Rate Tables are incorrect?

    Please mark the table 'Inactive' and create a new table.  All table names MUST be unique. In the future you will be able to change line items and use excel integration to upload Rate Tables directly.

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    Mattie Licciardoni created an article,

    How do I add a new customer?

    You are a registered company in the FuelNOW Network.  And now you have a new customer that you would like to interact with on the network.  Set up for new customers is easy.  The FuelNOW ecosystem ...

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    Mattie Licciardoni created an article,

    How do I give my customers access to see their information and request fuel order deliveries?

    The FuelNOW ecosystem is set up to allow all parties to act independently of each other.  We recognize there are a couple of ways in which your customer's information can be introduced to the ecosy...

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    Mattie Licciardoni created an article,

    I can't complete an order in my app

    If you are having issues completing an order in the app, please contact support for assistance. Zendesk: https://fuelnownetwork.zendesk.com/hc/en-us Email: help@fuelnownetwork.com Customer Support:...